Claims at Consilium

Claims is where promises meet action, tackled head-on with conviction and seasoned with excellent service.

Our Claims Team

Contact Our Claims Team

We prioritise open and regular communication channels, providing frequent updates to keep our clients and business partners informed of the claim’s current position.  

Claims in Action

Claims in Action

Exceptional claims service is at the heart of what we do. Known among our global client base for providing an advocacy led service going beyond your typical 9-5 hours, in the event of a claim, you have direct access to experts.

Our in-house team comprise knowledgeable advocates, including a qualified lawyer, with a collective experience spanning multiple classes across the global territories in which we operate.  

We continuously invest in our claims service to provide our clients with the best advice and support when they need it most.

Claims in Action

We really appreciate the entire Consilium team's help in quickly resolving any payment issues on our complex construction builders risk claims. Making sure that multiple capacity partners are timely kept apprised of the status of claims and their payment obligations ensures that the claim process is optimized for all parties and helps us build and retain the good will of our clients.

Richard Isgard - Senior Vice President - Rokstone Construction Risk Underwriters Ltd

Claims in Action

It's reassuring to know that we have support and collaboration with Consilium. Working together helps build trust and deepen relationships moving forward. Their professionalism, responsiveness, and willingness to push for a fair result have made a significant difference, and I’m genuinely grateful for the high standard of service provided.

Sarah Jones - Deputy Claims Manager - The Clear Group

Results-Driven Technology

Results-Driven Technology

ATOMX

Built for Claims, Designed for Better Outcomes

Behind every claim is Quantum - Consilium’s proprietary claims platform. Built for ATOMX our integrated insurance productivity suite - it streamlines workflows, improves transparency, and turns complex claims into clear action. Less processing. More progress.

Step into the world of ATOMX

Claims

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Nick Woodward

Chief Claims Officer

Email Nick

Languages

eng

Speciality Areas

  • Claims

Nick Woodward is an ACII qualified re/insurance defence and coverage lawyer and claims leader with 30 years’ Specialty and P&C claims experience acquired working for City of London law firms, Lloyd’s, MGAs and most recently as Consilium’s Chief Claims Officer.

Nick’s sector experience lies in first- and third-party risks located in various worldwide jurisdictions and his focus is on ensuring that Consilium’s claims team leverages its considerable expertise to drive optimal claims outcomes for its clients.

Away from work, Nick owns a Trullo - a traditional, cone-roofed, Italian dry-stone building, and is working hard to improve his spoken Italian.

Duncan Childs

Head of Technical Claims and Coverage

Email Duncan

Languages

eng

Speciality Areas

  • Professional Indemnity
  • Professional & Executive Risk

Duncan Childs is Head of Technical Claims and Coverage at Consilium.

As a qualified solicitor with over 25 years of experience, he advises Consilium’s broking teams on coverage, drafts insurance contracts on behalf of the Professional & Executive Risk team and he also assists Consilium’s Claims team in respect of technical claims, including D&O, PI, Crime and Cyber, with sector expertise lying predominantly in Financial Institutions, covering the UK, Ireland, and various offshore jurisdictions.

Outside of work, Duncan calls London’s East End home and lives on the street Reggie Kray murdered Jack ‘The Hat’ McVitie in the 1960s.

Hannah Westaway

Operations Manager - Claims

Email Hannah

Languages

eng

Speciality Areas

  • Claims

As an Associate Partner and Consilium’s Claims Operations Manager, Hannah’s experience lies in Claims support and administration.

Hannah is using her 19 years of claims administration experience to now assist in operational process and IT system improvements within the team to help claims colleagues deploy more of their time and expertise on handling complex claims and providing an exceptional customer experience.

Outside of work, Hannah enjoys spending time with her two young daughters, her family, and friends. She loves to spend time outdoors and one of her favourite places to be is on the Broads in Norfolk.

“I started working in insurance through my best friend’s mum, who was a director at Prime Professions. She was the only female member on the board of a very successful company and could always hold the room. She is my inspiration to this day.”

Dan Boughtwood

Associate Partner - Claims

Email Dan

Languages

eng

Speciality Areas

  • Claims
  • Professional & Executive Risk

As an Associate Partner in Consilium’s Claims team, Dan Boughtwood’s specialist classes include Professional and Financial Lines, including PI, D&O and Cyber Liability.

With 15 years of experience, Dan’s sector expertise includes Financial Institutions, Corporate Service Providers, Architects and Engineers, Accountants and Law Firms, covering locations across the UK, Europe, North America, and Australasia. 

His spare time is spent involved in his children’s activities including rugby, cricket, and dancing. He plays golf (badly) and having emigrated from New Zealand loves anything involving water.

Nicole Crowhurst

Associate Partner - Claims

Email Nicole

Languages

eng

Speciality Areas

  • Claims

As an Associate Partner in our Claims team Nicole brings over 30 years of London market claims experience to Consilium, across several lines of business including Marine, Property, Cyber and Financial Lines.

Nicole has spent the last ten years collaborating with smaller brokers and using her knowledge and expertise to build claims teams to support business and customer needs.

In her spare time, Nicole enjoys spending time with family and friends and loves visiting new countries. She also enjoys reading, shopping with her daughter, and watching her son play football.

Peter Enguell

Senior Associate - Claims

Email Peter

Languages

eng

Speciality Areas

  • Claims
  • Property

As a Senior Claims Associate, Peter Enguell has been with Consilium for 13 years and has been a well-respected and positive influence throughout the rapid growth of both the company and the claims team. Peter’s specialist classes are Property and Casualty.

With 41 years of experience behind him, his sector experience lies in Waste and Recycling, Combined Liability and Property, covering the UK and Ireland. Currently overseeing a potential €10m fire claim, Peter also uses his market contacts to ensure the best outcome of all claims for our clients.

In his spare time, Peter enjoys art and collects limited edition, signed prints.

Louise Biddell

Senior Associate - Claims

Email Louise

Languages

eng

Speciality Areas

  • Claims

Louise is a Senior Claims Associate whose specialism includes North American and International Casualty and Construction, handling high value, complex third-party claims.

Bringing over 15 years of experiences to our claims team, Louise has worked on both the insurer and broker side.

Outside of work, Louise loves spending time with her son, husband, family and friends. Her favourite place to visit is Dubai where, in 2019, she went on her honeymoon.

Kristin DeSouza

Senior Associate - Claims

Email Kristin

Languages

eng

Speciality Areas

  • Claims

Kristin is a Senior Claims Associate who brings more than two decades of experience in the London insurance and reinsurance market, to Consilium. Currently, much of her expertise is focussed on ensuring great Cedant Facultative claims outcomes.

Throughout her career, Kristin has managed complex international claims, ensuring accuracy, transparency and efficiency across the lifecycle of the full claims lifecycle.

Outside of work, she enjoys spending quality time with her children and socialising with family and friends. Kristin’s favourite country to visit is Italy where she enjoys its history, food and culture.

Luke Nash

Claims Technician Apprentice

Email Luke

Languages

eng

Claims Technician Apprentice Luke Nash joins Consilium eager to explore the complexities of the industry.

Keen to gain experience within the claims sector, and developing long-lasting relationships in the London market, Luke’s work sees him covering locations across the UK and North America whilst overseeing the management of claims under Sports PA and Inland Marine binders.

Now in the UK, Luke previously lived in Canada and away from work is a big Chelsea FC fan.

Gabriel Flemmer

Claims Apprentice

Email Gabriel

As a Claims Apprentice, Gabriel is keen to learn as much about the industry as possible and to progress his career within it.

Eager to get involved in a variety of different classes of business along the way, Gabriel works in Financial Lines, including Professional Indemnity and Employers Liability.

Being half South-African, Gabriel enjoys supporting South Africa in rugby and football, and his favourite place in the world is Cornwall, in the winter, where he enjoys surfing.